Careers

Inovytec is looking for a Product Service Engineer to join our team.

The Product Service Engineer will be responsible for product reliability and lifecycle performance, working cross-functionally with Engineering, R&D, Quality, Operations, and end users to investigate field issues, apply structured root cause analysis, and translate real-world product performance into actionable engineering improvements across the company’s medical device portfolio.

This role sits within the Product organization and serves as a key link between real-world product performance and engineering execution. The Product Service Engineer leverages field performance data, service insights, and post-market surveillance to drive corrective actions, structured product improvements, and ongoing product evolution.

The Product Service Engineer leads in-depth investigations of returned devices (RMA), performing root cause analysis of mechanical, electrical, and hardware-related defects (software excluded), and ensures effective resolution of technical issues. The role supports post-market surveillance activities, preventive maintenance strategies, customer support, and technical training, and leads the transition of RMA repair activities from in-house servicing to an approved third-party service organization for large and strategic accounts, in coordination with the Operations Department.

In parallel, the Product Service Engineer leads engineering initiatives arising from service insights, market feedback, and post-market surveillance, and works closely with R&D and NPI teams to implement product and design improvements that enhance performance, reliability, and serviceability.